We want you to love what you ordered. Here’s how we handle returns, refunds, and the occasional “this isn’t what I expected” situation — for both physical merch and digital products.

Digital Products — All Sales Final

Due to the nature of digital goods, all digital product sales are final. Once a digital product has been delivered (download link sent), we do not offer refunds or exchanges.

Exceptions may be made if:

• The file is corrupt or non-functional and we cannot provide a working replacement
• You were charged in error

If you experience a technical issue with a digital purchase, contact us within 7 days of purchase and we’ll do our best to make it right.

Physical Products (Print-on-Demand Merch)

Because our merch is made-to-order through Printify, we do not accept returns or exchanges for:

• Buyer’s remorse or change of mind
• Incorrect size ordered (please refer to size guides on each product page)
• Minor color variations due to screen display differences or the nature of print-on-demand production

We DO cover the following issues:

Damaged or Defective Items If your order arrives damaged, misprinted, or with a manufacturing defect, we will replace it at no cost to you. Contact us within 14 days of delivery with:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

We’ll review and either issue a replacement or a refund, depending on the situation.

Wrong Item Received If you received an item you didn’t order, contact us  within 14 days of delivery and we’ll get the correct item sent out.

Order Never Arrived If your order hasn’t arrived within the estimated delivery window and tracking shows no movement, contact us. We’ll investigate with the fulfillment partner and work toward a resolution.

What We Cannot Refund

• Orders placed with incorrect shipping addresses provided by the customer
• Packages marked as delivered by the carrier
• Items that have been worn, washed, or otherwise used
• Requests made more than 30 days after the order date

Refund Processing

If a refund is approved, it will be issued to your original payment method. Processing time is typically 5–10 business days, depending on your bank or card provider.

How to Start a Request

Contact us with the subject line: Order Issue – [Your Order Number]

Include your order number, a description of the issue, and any relevant photos. We’ll get back to you as quickly as we can.

Questions?

We’re a small operation and we genuinely care about getting things right. If something went sideways, reach out — we’d rather fix it than have you frustrated. 

BrittyGee reserves the right to update these policies at any time. The version posted on the site at the time of your order applies to that purchase.